1668 Reviews Found
Confirmed Service Customer
Very disappointed. Dropped the vehicle we purchased from you off for service and was provided pricing for repairs that were not needed and extremely overpriced. Quite obvious your service team has commission based salaries. After receiving the quote asked for a trade in value for the vehicle and was given a price that was 7-8k less than actual trade in value. Took the opportunity (prior to the insult of the trade value) to look at a vehicle you had on the lot for my boys and again was insulted. The arrogance from the sales manager was disgusting and unnecessary. It was even uncomfortable for the sales associate who was obviously uncomfortable as well. Based on these insults to my intelligence, i will spend my time with another dealership. Ingersoll clearly does not want my business.
Joe Z.
WINGDALE
Business Response
Joe ? We are truly concerned that your visits here left you feeling unsatisfied. I?ve reviewed all of these events with our Service and Sales Teams, and I invite you to meet with me so that I can personally review the details with you. My goal is to explain with complete transparency each of our Service Team?s recommendations to you, and how those mechanical issues ? and other factors ? affect the trade value of your vehicle. I?ll also review your discussion with our Sales Manager on the potential purchase of a vehicle for your sons. Please do call me at your earliest convenience at 203-730-5766 so we can arrange a discussion. ? Jon Skidmore, Chief Operations Officer
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Business Response
We appreciate your wonderful feedback of your recent experience with us. Thank you again for choosing Ingersoll Auto of Danbury!
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Business Response
Thank you again for choosing Ingersoll Auto of Danbury as your first choice for all your vehicle needs! We hope to be of service to you again!
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Confirmed Service Customer
We were treated with great respect Don did everything possible to find the problem with the car and he found it and had it fixed
Guy S.
BROOKFIELD
Business Response
As one of our valued guests, we would like to sincerely thank you for choosing Ingersoll Auto of Danbury! We hope to see you here again.
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Confirmed Service Customer
Everyone I spoke to was really nice explained everything perfect
Kenneth M.
MONROE
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Ingersoll Auto of Danbury. We look forward to helping again in the future. Take care!
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Confirmed Service Customer
My repairs and recall were handled very efficiently by Willie from service. Thank you.
John B.
WEST HARRISON
Business Response
As one of our valued guests, we would like to sincerely thank you for choosing Ingersoll Auto of Danbury! We hope to see you here again.
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Business Response
As one of our valued guests, we would like to sincerely thank you for choosing Ingersoll Auto of Danbury! We hope to see you here again.
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Business Response
We appreciate your wonderful feedback of your recent experience with us. Thank you again for choosing Ingersoll Auto of Danbury!
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Confirmed Service Customer
Friendly service done right and on time. That's all I can ask.
David N.
RIDGEFIELD
Business Response
Thank you so much, it is great to hear our Service Consultant took such great care of you! We hope to be of service to you again!
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Confirmed Sales Customer
Our car-buying experience at Ingersoll was excellent! Kirk, our sales consultant, was extremely knowledgeable and helpful. He explained the differences among the models and advised us on the options that would best meet our individual needs. We felt no pressure to purchase (which of course, resulted in a sale!). The entire sales experience was easy... everyone was very accommodating. Our sense is that Ingersoll runs a highly disciplined and ethical operation, and it was a pleasure to do business with them.
Alexis L.
SHERMAN
Business Response
Thanks! It is great to hear our sales consultant, Kirk, was so helpful in your search for your new car! We hope you continue to choose Ingersoll Auto of Danbury for all your vehicle needs!
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Confirmed Sales Customer
This is the second time I went to Pape for a purchase , as he makes the experience awesome and easy. I already recommended him to my son for his next purchase at Ingersoll.
Brenda T.
BETHEL
Business Response
Thank you for being a return guest at our retail facility! We look forward to your next visit!
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Confirmed Service Customer
I find the service people to be excellent. Dawn and Herb are just friendly, informative, listen to what I have to say and very attentive and definitely call me and inform me of everything going on. I also got a loaner which I sorely needed while my car was being repaired. Great Service Dept.
Donna H.
NEW MILFORD
Business Response
Hi there, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hello, thank you for sharing your positive experience! Thank you again for choosing Ingersoll Auto of Danbury and we hope to see you again.
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Confirmed Service Customer
Just another easy service visit as usual. I was greeted promptly, I got checked in and on my way. My Acadia was ready very quickly and check out was a snap.
Michael C.
SOUTHBURY
Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you again for choosing Ingersoll Auto of Danbury and we hope to see you again.
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Confirmed Service Customer
We love you guys. Especially the constant communication. Well done.
Brandon M.
NEW MILFORD
Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
Service repairs were done correctly, timely and at a reasonable cost. Super dealership!! Keep it up! Mike Rugen and Don Basil are the best!
David P.
BROOKFIELD
Business Response
Hi there, thank you; we appreciate your feedback! Thank you again for choosing Ingersoll Auto of Danbury as your first choice for all your vehicle needs!
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Confirmed Service Customer
I received courtesy reminders of my upcoming appointment. When I pulled into the garage, I was greeted immediately by an attendant who took the car and directed me to the service desk. Despina (spelling?) was very helpful and efficient in filling out the paperwork and getting me a shuttle. Both drivers (Larry and Phil) were friendly, courteous, and professional. I felt very safe with their driving skills. When I returned to the dealership, my car was ready, and I appreciated the complimentary car wash. My husband and I continue to be pleased with all aspects of Ingersoll Auto of Danbury!
Philip D.
NELSONVILLE
Business Response
We’re glad you found our staff to be so helpful and efficient. We are here to support you through your service every time. Have a great day!
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Confirmed Service Customer
Your service manager is a diamond in the ruff for your service department.Mr Willie Lenhard took care of every concern in a very professional manner and he is very upfront and honest it was a pleasure dealing with him
Robert V.
DANBURY
Business Response
We really appreciate your positive review! It's good to know that you felt well taken care of during your visit. Come see us again!
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Business Response
Thank you for your continued business! We're proud to know that we've been able to give you consistent quality service, and greatly appreciate your valued support!
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Business Response
Thank you for your continued business! We're proud to know that we've been able to give you consistent quality service, and greatly appreciate your valued support!