Customer Reviews

First let me say I was very happy with the service I had done but there were a few little things that I was not happy with,first my last visit I was told that I should have a coolant flush on my next service and the price was $177. When I arrived for this service I informed the service person that I was advised to have coolant flush she said she would check into and a coolant flush was$199. I told her I was quoted a different price but I would pay her price for the service,when I got the final bill I was a little taking back thought it would be around $250 ,199 coolant flush and $49, for oil change and inspection but the final bill was$289 extra charge for parts and coolant,thirty dollars may not be a lot of money but it was a surprise, after paying the bill I was informed that my car would be pulled around the front I exited the building and waited over ten minutes outside in the chilly fall air,my car was seating in the side lot that when I returned to service desk was informed to wait and finally able to ask for my keys so I could leave, I have no problems with your service department but little things don't seat well with myself and I thought you would like to know

Good

I brought my vehicle in for a transmission problem on October 27th. I was told that it needed a torque converter and pump replacement. It cost me over $600 and it is still not shifting properly. I brought the vehicle back on November 18th only to be told that they could find nothing wrong with it. It still isn't functioning correctly, and now I am forced to drive it in this condition as the dealership is not doing anything to remedy the problem. I have spoken to several others with the same vehicle and they all have the same problems. They all felt that GM needs to do a recall or replace the transmissions entirely, yet GM will not admit to the ongoing problems that everyone is experiencing. This will be the last GM vehicle I will ever purchase.

Always professional, reasonable and efficient.

I would never not go to Ingersoll for service on my vehicles. But yesterday, after an oil change and tire rotation, I arrived at home to me seeing a yellow warning light for tire pressure. It is not registering my tire pressure properly. When I shut the vehicle off, I was given another warning message that the tire monitoring system needed to be reset. I called and learned that I must bring the vehicle back to have this reset. I am trying to limit my outside activities due to my being high risk, and I am not sure when I will be back to Danbury to have this done. so now, you vehicle yells at me every time I start it up! Wish this had been taken care of properly.

everything was real good.... except for communication. It was tough getting thru to the service supervisor. when you leave a message no one gets back to you. When they finally do and they say they will call you with an update... it never happens.

My salesman Savuth in Danbury CT. Was awesome. He worked hard to get me the car I wanted. He is very professional, personable,& knowledgeable. I love my 2020 Buick Encore GS ST. Luxurious and sporty.

Friendly professional service. Prompt and courteous.

Excellent customer service from making the appointment, dropping off and picking up, workmanship, and great communication throughout.

I'm confident everything is done with professionalism every time I bring my truck in. Well done again. Thanks

Fast and efficient, accommodating, fair dealing

This is the 3rd vehicle I have purchased from Ingersoll and I come from Norwalk due to there great service and variety of inventory.

Pleasant service

Great

once again, outstanding.

I was without my car for 4 weeks and by the time I got it back they still hadn���t resolved the issue.

Very pleasant.

Everyone I spoke with was very courteous and helpful.

Every one was helpful and professional

Perfect