I left the car there overnight for you to working on it first thing in the morning. You did that and had the car ready by 12 noon.You called and explained everything that was done to the car. You also explained that everything was covered under warranty.
Dropped off my car for an oil consumption test & oil change. Tech called & left message that vehicle was ready with no details. Called back & requested details with no response so called and spoke with manager. Picked up car next am & check engine light was on & wasn't when car was dropped off. Tech told husband light was on and would cost $149 to check it. No mention at all if check engine light being on in service report & no one notified us of it. Service manager again notified of issue & they confirmed no mention in report.
We appreciate your comments,. Our technicians are dedicated to providing each of our valued guests with the highest caliber of service and quality of work you can trust. If you would be willing, our Team Leader would like to discuss your experience in hopes of resolving this matter to the best of our ability. Please reach out to us at (203) 885-7774 when you have a chance. We hope to hear from you.
I’m still waiting for the service manager to get back to me three days ago on one of the issues I brought the car into I don’t believe he actually looked at the car to assess it when my car was there all day
Thank you for taking the time to leave us your comments, Deborah. Our guests mean a great deal to us and we would appreciate the chance to discuss your concerns further. Please reach out to John Juraska, Service Director at (203) 885-7774 so that we can work towards a resolution. We hope to hear from you soon.